Order Concerns: Before You Request Assistance

Global Seafoods does not accept returns, refunds or exchanges for perishable seafood, except where required by applicable law. Please do not mail products back.

Contact Us First

Email info@globalseafoods.com promptly with your order number, a description of your concern and clear photos of the product as received, its label and the packaging. Include the delivery date and how the product was stored after arrival.

Our team will review the information to determine whether the concern qualifies for further review under our policy and whether assistance is available. We may request additional information. Submitting a request or photos does not automatically open an approved claim or guarantee a refund, replacement, credit or other compensation.

Prepare Your Message

For the information to include, see our order support checklist. Clear photos and complete order details help us assess your concern.

The Return & Refund Policy explains our final-sale terms and individual review process.