Return Product

If you decide to return a product, please follow these steps:

Send us a return request to info@globalseafoods.com with the following information:

a) Order Number
b) Your full name
c) Product you wish to return
d) Reason for return"

In the case of a return for a refund, products must be shipped back to Global Seafoods North America LLC in the same condition as they were received in the original package.

The customer is responsible for return shipping costs. You are free to choose any return company, such as UPS, USPS, or FedEx.
For fresh or live products, refreeze gel packs and ship overnight. For frozen products, obtain 5 lbs of dry ice from a local grocery store and ship via 2-day air.
Items must be returned in the same condition as received.
Original shipping costs are non-refundable, except for unshipped or incomplete orders.
A 25% eco-friendly packaging utilization and labor fee, excluding shipping, will apply to all returns.

If you have disposed of the original package, we can sell you a replacement and arrange the shipment. Please follow this link to purchase one: 'Click Here'. Please note that the cost of the additional package is not refundable, and the sale is final.

Properly pack the product back into the box (Frozen products should remain well frozen).
Add gel ice or dry ice depending on whether you have fresh or frozen products.
Seal the box and secure it with tape.
Attach the return label to the box
Drop it off at your nearest UPS, USPS, or FedEx office.

We will issue a refund as soon as we receive the product back and confirm its good return condition. After we issue the refund, the money will be credited to the account you used for payment within 3-5 business days.

You will receive a full refund only for the products that are returned. For example, if you purchased 9 containers of caviar but only return 2, we will refund you for the 2 containers that have been returned.

You will not be qualified for a return if:

Global Seafoods North America LLC does not accept returns consumed or open items.
If the product is shipped back and is damaged during shipment due to improper packing or handling before shipment.
If a customer refuses to return items.

Return Product

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