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Seafood Ordering & Delivery FAQ
Find answers about ordering, delivery, receiving your seafood and choosing products. For help with an existing order, contact us with your order number.
Orders & Delivery
When will my order arrive?
Allow a minimum of 24 hours for processing. Delivery depends on the dispatch date, products, destination and selected service. Transit time starts after carrier pickup. See our shipping overview; for a specific event, contact us before ordering.
How much does shipping cost?
Enter your address at checkout to see available services and costs before payment. Availability varies by product and destination. A free-shipping promotion does not automatically include an express upgrade.
Can I pick up my order in Seattle?
No. Global Seafoods is an online service, and customer pickup is not available at our shipping hubs for safety reasons. We ship orders by UPS.
Why does tracking show only a shipping label?
A label can be created before a package is collected. Check for the first carrier acceptance scan and subsequent updates. See tracking help.
Can I change the delivery address or cancel?
Contact us as soon as possible, before shipment. Changes may not be possible once an order is being prepared. Orders cannot be canceled after shipment, and rerouting can delay perishable products. See the Terms & Conditions.
Where can I find holiday deadlines?
Use our holiday shipping page. Previous years' cutoff dates and upgrade promotions do not apply to new orders.
My payment was declined, but I see a pending charge. What should I do?
Contact us so we can check whether an order was created. A pending authorization is not necessarily a completed charge. Your card issuer can confirm its status and release timing. Never email your full card number or security code.
How do I use a discount code?
Enter the code in the discount field at checkout and check the updated total before paying. Eligibility, usage limits and combination rules depend on the offer. Read our discount-code guide.
Receiving & Storing Seafood
What should I check when my order arrives?
Unpack promptly. Check the packaging, product labels and food temperature with a thermometer. Refrigerate or freeze as directed on the label. Photograph any damage and contact us with your order number if something is wrong.
The dry ice is gone or my seafood is partially thawed. Is it safe?
Do not judge safety by touch or remaining dry ice alone. USDA guidance says perishable deliveries should arrive frozen, partly frozen with ice crystals, or refrigerator-cold at 40°F (4°C) or below. If perishable food arrives above 40°F, do not eat or taste it; contact us. Follow the product label for storage and preparation.
How should I store or thaw seafood?
Follow the product label, including any instructions to remove vacuum packaging before thawing. Keep refrigerated seafood at 40°F (4°C) or below and thaw frozen seafood in the refrigerator. Do not leave perishable seafood at room temperature for more than two hours, or one hour above 90°F.
How do I ask for help with an order concern?
Email your order number, concern and clear photos to info@globalseafoods.com. We review each request to determine whether further review and assistance are available. Sending photos does not guarantee compensation. See our Return & Refund Policy and support checklist.
Choosing & Preparing Seafood
Why do different caviars taste saltier or look different?
Species and preparation affect flavor, color and texture. Compare the ingredients and nutrition information for the specific item; do not assume all caviar contains the same amount of salt. Explore red caviar or black caviar to compare options.
How long can I keep caviar or smoked salmon?
Use the storage instructions and use-by date on the product label. Shelf life varies by product, processing and whether the package is opened or thawed. There is no single storage period that applies to every caviar or smoked salmon. Contact us if the label is unclear.
Is the newest harvest available?
Harvest years and availability vary by species, origin and lot. Check the current product listing and packaging, or contact us before ordering if a particular harvest year matters to you.
Is a product raw, cooked or ready to eat?
Check the individual product page and label. Frozen does not mean cooked, and different products require different preparation. Follow the item's instructions before serving.
Where can I find seafood recipes?
Visit our seafood recipes for meal ideas. Shop crab, lobster, salmon or smoked seafood, then follow the preparation guidance for your chosen product.
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