Shipping Overview

Due to the perishable nature of our seafood—live, fresh, and frozen—shipping over hundreds or thousands of miles to your location is a complex process that involves various factors, including weather conditions, road conditions, fishing conditions, and more. Your patience and understanding throughout this process are highly appreciated.

To ensure the safe delivery of your order, regardless of the destination or chosen shipping method, please note the following:

Fresh (Not Frozen) Black Caviar and Red Caviar: These products will be shipped using UPS or FedEx Overnight. They will be carefully packaged in Styrofoam cases with gel ice to maintain their freshness and quality during transit. The gel ice is designed to keep the caviar at the ideal temperature.

Additionally, please be aware that the gel ice can be softened upon delivery. This is a normal occurrence and does not affect the quality or safety of the caviar. Our priority is to ensure that your caviar arrives in optimal condition, ready for your enjoyment.

Live Crab, Lobsters, Oysters, Geoduck, Clams, and Mussels: These products will be shipped exclusively via UPS or FedEx Overnight. We take great care to package them meticulously in Styrofoam cases with gel ice. This packaging is designed to preserve the freshness and quality of your seafood throughout the shipping process.

Additionally, please be aware that the gel ice can be softened upon delivery. This is a normal occurrence and does not affect the quality or safety of the product. Our priority is to ensure that your order arrives in optimal condition, ready for your enjoyment.

Fresh Fish or Salmon Roe: These products will be shipped exclusively via UPS or FedEx Overnight. We take the utmost care in packaging them meticulously in Styrofoam cases with gel ice. This packaging is purposefully designed to preserve the freshness and quality of your seafood throughout its journey to your doorstep.

Additionally, please be aware that the gel ice can be softened upon delivery. This is a normal occurrence and does not affect the quality or safety of the product.

Frozen Red Caviar, Fish, and Shellfish: These products will be shipped exclusively via UPS or FedEx and are available for shipping through UPS or FedEx Ground, 3 Day Select, 2 Day Select, or Overnight, according to your preference and location.

We place the highest level of care into packaging these items meticulously in Styrofoam cases, accompanied by dry ice. This packaging is intentionally designed to maintain the freshness and quality of your seafood throughout its journey to your doorstep.

Our use of dry ice plays a critical role in ensuring the ideal temperature for these frozen products, guaranteeing they arrive in impeccable condition for your culinary endeavors.

While it's important to note that dry ice can completely sublimate and transform into gas, it fulfills its crucial role in preserving the safety and quality of the products throughout the shipping process.

Here's a summary of the most common shipping days and their corresponding UPS or FedEx shipping options for your reference:

Monday - Tuesday:

• UPS or FedEx Ground
• UPS or FedEx 3 Day Select

Monday - Wednesday:

• UPS or FedEx 2 Day Select

Monday - Thursday:

• UPS or FedEx Next Day Air Saver

For Fresh Fish and Live Shellfish, which we receive every Wednesday, the shipment may be sent on Thursday using UPS or FedEx Next Day Air Saver.

Examples:

• If a product is shipped on Monday via UPS or FedEx 3 Day Select, it will arrive on Thursday.
• If a product is shipped on Monday via UPS or FedEx 2 Day Select, it will arrive on Wednesday.
• UPS or FedEx Ground delivery times may vary depending on the shipping destination, typically ranging up to 3 days. For instance, if a product is shipped on Monday via UPS or FedEx Ground, it will generally arrive on Thursday, though exact delivery times may differ based on the specific area of shipment.

We aim to provide you with clear delivery expectations based on your chosen shipping method. If you have any questions or need further information about delivery times to your specific location, please feel free to reach out to our team.

All orders require a minimum of 24 hours to process before shipping.

Shipping Costs

Shipping costs for our products are variable and depend on both the weight of your order and the destination to which it will be shipped. To determine the shipping cost for your specific order, please follow these steps:

1. Add the desired products to your shopping cart.
2. Click on the "CART" button located at the top right corner of the page (if the slide cart does not appear automatically).
3. Scroll to the bottom of the cart page, where you will find a "SHIPPING CALCULATOR" section.
4. Enter your zip code in the provided field, and you will receive an estimated shipping cost for your order based on your location.

If the shipping calculator does not work for any reason, you can proceed to the checkout page by clicking on the "CHECK OUT" button. Here, you can add your shipping address, and before finalizing your payment, you will see the shipping cost options for your order.

This process ensures that you have accurate and up-to-date information on shipping costs tailored to your specific order and location.

Holiday Delays

Holidays are a time for fun and celebration, but they can occasionally lead to shipping delays. Our utmost priority is to ensure that your order reaches you in perfect condition, and we want to avoid any potential spoilage while in transit. Therefore, if there is an upcoming holiday, we may hold your order and schedule it for shipping in the week following the holiday.

For precise information about holiday-related shipping delays, please feel free to contact us directly. We'll be more than happy to provide you with specific details and updates.

To access a comprehensive list of our winter holiday cutoff dates, please click here.

Requests & Notes

At Global Seafoods, we value your satisfaction and strive to accommodate your requests and notes to the best of our ability. However, we kindly request that all such requests and notes be provided at the time the order is placed. This includes any specific requirements for delivery dates or any other special instructions.

Once UPS or FedEx has picked up your order, there is limited flexibility for us to make changes or stop the delivery. To be transparent, if you contact us the day after we have shipped your order with a request or note indicating that you will be unavailable during the delivery period, we will empathize with your situation but may not have the ability to make significant alterations to the shipment.

Therefore, if you anticipate being away or have specific scheduling requirements, we strongly encourage you to contact us in advance. This way, we can work together to ensure that your order is shipped at a time that aligns with your travel schedule or other needs.

It's important to note that we do not have the authority or capability to dictate specific delivery times. While you can leave a note regarding your preferred delivery time, it's likely that UPS or FedEx drivers may not be able to accommodate such requests due to their operational constraints. Additionally, UPS drivers are not permitted to make phone calls while driving or during their work duties, so they may not be able to call you before making a delivery.

We appreciate your understanding and cooperation in providing us with any necessary information when placing your order. Our goal is to serve you to the best of our ability and ensure a smooth and satisfying experience.

Free Shipping

If you have a promotional code for free shipping, please note that we will apply it to our standard shipping method. Our standard shipping, depending on the delivery state, may include UPS or FedEx Ground, UPS or FedEx Home Delivery, or UPS or FedEx 3 Day Saver.

In cases where the time in transit via Ground shipping is estimated to be 3 days or less to your destination, we will utilize UPS or FedEx Ground or Home Delivery instead of Express Saver.

Please be aware that for Black Caviar and Fresh Fish, we offer overnight shipment options to ensure their freshness upon arrival.

Here's what happens after you place an order with us:

1. Order Confirmation Email: Once you place your order, you should receive an email confirmation. Please check your email inbox, and if you don't find it there, be sure to check your Spam or Junk folder. It's important to ensure that you provide us with the correct email address during the ordering process.
2. Processing Notification: As your order is being processed, you will receive an email notification with a tracking number. It's essential to note that this email does not necessarily indicate that your order has been shipped at this stage.
3. Tracking Updates: After UPS or FedEx picks up your order, it may take up to 48 hours before the tracking system is updated with your shipment's information. During this time, you might not be able to track your order until it's fully processed and scanned.
4. Pre-Delivery and Post-Delivery Emails: You can expect to receive one more email both before your order arrives and after it has been delivered. These emails may contain additional information, updates, or instructions related to your order.

Global Seafoods' Guarantee

We assure you that your order will be delivered to you in pristine condition. In the event that your order arrives spoiled or damaged, we pledge to promptly replace it.

We do reserve the right to request the return of the damaged product before sending a replacement to ensure proper handling and quality control. In cases of damaged products, we kindly ask that you send photos to info@globalseafoods.com to assist us in assessing the issue and expediting the replacement process.

This guarantee remains in effect throughout the entire year, spanning 365 days without exception. Please note that specific exceptions have been elucidated above, and for more comprehensive terms and conditions, we kindly direct your attention to the following page: Terms & Conditions.