Terms & Conditions

I. CLAIMS, REFUNDS & RETURNS:

A. If there is a question of quality and if a claim is required then I (the customer) must contact Global Seafoods North America LLC to file a claim within 30 days of delivery.
B. In the case of a return or a refund all product in question must be shipped back to Global Seafoods North America LLC in the same condition is was received.
        1. You will recieve a full refund only for products returned.  If you purchased 9 containers of caviar and return only 2, then we will refund you for the 2 that have been returned.
 
C. Only the person whose name is on the invoice may request to make a claim and if any other person contacts Global Seafoods North America LLC about a claim then Global Seafoods North America LLC is not permitted to discuss orders with a 3rd party (for example, your husband, brother, mother, father, sister, children)
D. If you made the order then you must be the one to file the claim
E. If I (the customer) do not fill out this form or complete the claims process then I (the customer) will not receive replacement or refund.
F. I (the customer) have the legal right to contact my bank and request a charge-back, but understand that such action voids any direct returns from Global Seafoods North America LLC and thus bans me for life from making future purchases at Global Seafoods North America LLC.
G. I (the customer) understand that the use of profane or threatening language is considered harassment and will never use such language when dealing with a representative of Global Seafoods North America LLC
    1. I (the customer) understand that the use of such language will result in being banned for life from making purchases with Global Seafoods North America LLC and voids any claims that I (the customer) have or wish to place.
    2. I (the customer) understand that Global Seafoods North America LLC will use criminal and civil charges in the case of chargebacks as Global Seafoods North America LLC treats such as shoplifting and theft.

II. PRIVACY:

A. I (the customer) understand that by making this purchase I (the customer) allow Global Seafoods North America LLC to contact me in the future about deals and products.
B. I (the customer) may request to be removed from any contact lists at any time by emailing info@globalseafoods.com. Global Seafoods North America LLC will still have the right to contact me if:
    1. It has to do with an order that I (the customer) have made recently or if
    2. I (the customer) request that Global Seafoods North America LLC contacts me.
C. I (the customer) understand that Global Seafoods North America LLC will not sell my personal information to any 3rd parties and will only use it for their records and personal marketing to me.
      1. Due to this clause Global Seafoods North America LLC is not able to discuss orders with anyone but the individual who has placed the order.
      2. If purchaser requires translator or interpreter then purchaser must be on the line during the call as well.
      3. This clause is not applicable to people of impaired hearing or speech.

III. IF INTENDED FOR RESALE:

A. If my purchase is done for my business or work then I (the customer) will let Global Seafoods North America LLC know of my intended use for re-sale.
B. Global Seafoods North America LLC is not responsible for my inability to re-sell the product that I (the customer) have purchased.
C. I (the customer) understand that by purchasing from Global Seafoods North America LLC does not make me an affiliate of Global Seafoods North America LLC.
D. I (the customer) will never claim to be employed under Global Seafoods North America LLC, unless I (the customer) have been given direct permission to do so.
E. If my intention is to ship the product that I (the customer) have purchased to another country, then Global Seafoods North America LLC is not responsible for my possible lack of permits and is not to be held liable under US or foreign law.
        1. If I (the customer) decide that I wish to export my purchase then I (the customer) am responsible for acquiring all proper permits from the United States and any other applicable sovereign nation.
        2. I (the customer) fully understand that if I (the customer) attempt to export my purchase to another country without possessing the proper permits then I (the customer) am smuggling and take full responsibility
        3. If I (the customer) am caught by the US or any other sovereign nation

IV. PRICES:

A. All prices are in United States Dollar.
B. I (the customer) understand that these rates fluctuate and I (the customer) am agreeing to pay the current price as stated in my cart and invoice.
C. I (the customer) am not eligible for a refund to meet new prices if future prices drop as I (the customer) am paying the current price as stated.
D. I (the customer) agree that I (the customer) am responsible for paying for shipping rates, unless I (the customer) am picking up my order myself.
    E. Referral Usage.
          1. In order for a customer to recieve their referral coupon for referring this website, a referred party must first place an order using their referral coupon.
          2. Only customers who have never purchased from Global Seafoods North America LLC may recieve a referral coupon.

    V. UNDERSTANDING & KNOWLEDGE OF PURCHASE:

    A. I (the customer) have researched and looked into what I (the customer) am purchasing and take full responsibility if I (the customer) have confused what I (the customer) have purchased for something else.
    B. Global Seafoods North America LLC is not responsible for my confusion or lack of knowledge of seafood and seafood products.
          1. All unit sizes and weight is stated on all product pages, I have seen those sizes and weight per unit and agree to them.
          2. I void any claim for misunderstanding of unit size or weight. Thus as a result I understand that I cannot return products due misunderstanding of unit weight and/or size.
    C. Global Seafoods North America LLC is free to assume that I (the customer) have made all of the proper research into what I (the customer) am purchasing.
    D. I (the customer) have researched what I (the customer) will be buying and have no allergies or intolerances to the products that I (the customer) am purchasing.
          1. If I (the customer) have any allergies then I (the customer) will consult with my doctor before making a purchase.
          2. I (the customer) understand that Global Seafoods North America LLC sells items with known allergens (seafood and fish) and I (the customer) am making my purchase with that knowledge as well.
    E. If I (the customer) am purchasing multiple amounts of a product (3 or more units) then it is to be assumed that I (the customer) have tried this item before and know exactly what I (the customer) am buying.
          1. Under this clause any claims on orders of more than 3 units will be void unless they fall into the category below:
          2. Spoiled & rotten: If spoilage is not caused by delivery failure, a QC investigation will be done before decision is made on claim
          3. Damaged
          4. Missing item
          5. Wrong item
          6. Significant lack of quality (mis-coloration of roe, etc)
    F. I (the customer) am making this purchase with a clear head and Global Seafoods North America LLC is not responsible if I (the customer) made a regrettable purchase while under the influence of alcohol or drugs.
          1. If order has not been shipped then Global Seafoods North America can cancel my order
          2. Once shipped, if an order is cancelled it is subject to all shipping costs and a 15% restocking fee with no exception. 

    VI. SPECIAL INSTRUCTIONS:

    A. Any special instructions must be given during purchase.
    B. Any special instructions given at later time may not be received by Global Seafoods North America LLC in time before shipment.
    C. If I (the customer) give special instructions after purchase is made or during shipment process then Global Seafoods North America LLC is not bound to follow the special instructions.
        1. If I (the customer) give special instructions that require a return of package or are given after order has been packed then I (the customer) am responsible for all monetary loss.
        2. If special instructions are given during order purchase and are ignored, then Global Seafoods North America LLC is responsible to compensate loss of items with replacement or refund.
    D. Global Seafoods North America LLC is not responsible for special instructions that were not followed by FedEX, UPS, USPS or any carrier.
    E. I (the customer) have given 100% accurate information about my name and address. (ex. If I (the customer) give the wrong address or contact information then Global Seafoods North America LLC is not responsible)

     

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