Terms & Conditions
These terms apply to retail orders placed with Global Seafoods North America LLC. Please read them together with our shipping information and Return & Refund Policy before ordering.
Products, Prices & Your Order
Review the product description, species, preparation, ingredients, pack size, weight and quantity before purchase. The order includes the items added to your cart; promotional items must also be included in the order where the offer requires this.
Prices are in US dollars. You agree to the price and shipping charges shown at checkout. Later price changes do not entitle you to a price adjustment.
Check allergen information before ordering. Our products include fish and shellfish; contact us before purchase if the information you need is unclear.
Processing, Delivery & Receiving Your Seafood
Processing and transit are separate stages. Review our shipping page for normal dispatch windows. Availability, weather and holidays can affect dispatch and delivery.
Provide an accurate shipping address and contact information. Tell us before shipment if you will be away or need a delivery restriction considered. Special instructions should be provided when ordering; requests received later may not reach us in time.
You are responsible for arranging to receive, unpack and properly store your seafood promptly after delivery. If you cannot be there, arrange for someone to receive it for you.
Once shipped, an order cannot be canceled and we cannot change its delivery address. Rerouting or refusing a delivery can cause delays and spoilage. Contact us first if there is a delivery problem. Carrier delivery instructions, appointment times and driver phone calls cannot be guaranteed.
Customer pickup is not available at our shipping hubs. We operate as an online service, not a retail store.
All Sales Final
We do not accept returns, refunds or exchanges for perishable seafood products, except where required by applicable law. Personal taste, preparation results and a change of mind do not create a right to compensation. Custom-prepared items are also final sale, subject to applicable law.
Order Concerns & Individual Review
Email info@globalseafoods.com promptly with your order number, a description of your concern and clear photos of the product as received, its label and the packaging. Include the delivery date and how the product was stored after arrival.
Our team will review the information to determine whether the concern qualifies for further review under our policy and whether assistance is available. We may request additional information. Submitting a request or photos does not automatically open an approved claim or guarantee a refund, replacement, credit or other compensation.
Please do not send products back. Follow our order support checklist. Any assistance offered depends on the circumstances of the order and does not create a general right to compensation.
If tracking shows delivery but you cannot find the package, check the delivery location, other household members, neighbors and building reception where applicable. Contact us promptly if the package is still missing so we can investigate.
Customer Support & Billing Questions
Use our written support channels for order assistance. We may need to verify the purchaser's identity before discussing an order. Please keep communications respectful.
If you believe a charge is incorrect, contact us with your order details so we can investigate. These terms do not restrict any billing-dispute rights provided by applicable law.
Privacy & Communications
We use order information to process purchases and provide customer support. You can request removal from marketing emails by using the unsubscribe option or emailing info@globalseafoods.com. Necessary communications about your order may still be sent.
Resale & Export
If you are purchasing for resale, let us know. A purchase does not make you a Global Seafoods employee, representative or affiliate. You are responsible for obtaining any permits needed for resale or export and complying with the requirements that apply to your activities.
Wholesale marketplace transactions are governed by the wholesale marketplace terms and the terms agreed for the transaction.
Governing Law
These terms are governed by Washington State law, without regard to conflict-of-law principles. Subject to applicable law, proceedings relating to these terms shall be brought in the state or federal courts located in Seattle or Redmond, Washington.
Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.