Return Damaged Product

We will send you a prepaid shipping label for USPS service to the email address you provided with your order.

In the case of a return for a refund, products must be shipped back to Global Seafoods North America LLC as they were received in the original package.

If you have disposed of the original package, we can sell you a replacement and arrange the shipment. Please follow this link to purchase one: Click Here. Please note that the cost of the additional package is not refundable, and the sale is final.

• Properly pack the product back into the box. All products shall be sealed in plastic bags to avoid any leaking during transportation (all products should remain well frozen). Improperly packed boxes may be disposed of during shipping by USPS, and you will not be eligible for a refund.
• Seal the box and secure it with tape.
• Attach the return label to the box.
• Drop it off at your nearest USPS office.

We will issue a refund as soon as we receive the product back and confirm its good return condition. After we issue the refund, the money will be credited to the account you used for payment within 3-5 business days.

You will receive a full refund only for the products that are returned. For example, if you purchased 9 containers of caviar but only return 2, we will refund you for the 2 containers that have been returned.

You will not be qualified for a return if:

• Global Seafoods North America LLC does not accept returns on mostly consumed items. This includes empty jars, tins, containers, or units that have been more than 50% consumed.
• A customer refuses to return items.