Return & Refund Policy

All sales are final. We do not accept returns, refunds or exchanges for our perishable seafood products, except where required by applicable law.

Please review the product description, quantity, pack size and delivery details before placing your order. Once an order has shipped, it cannot be canceled.

Have a Concern About Your Order?

Email info@globalseafoods.com promptly with your order number, a description of your concern and clear photos of the product as received, its label and the packaging. Include the delivery date and how the product was stored after arrival.

Our team will review the information to determine whether the concern qualifies for further review under our policy and whether assistance is available. We may request additional information. Submitting a request or photos does not automatically open an approved claim or guarantee a refund, replacement, credit or other compensation.

Please do not send products back. Contact us first so we can review your concern and explain any applicable next steps.

Use our order support checklist to prepare your message.

Individual Review

Any assistance offered is based on the information available and the circumstances of the individual order. A review or discretionary resolution does not create a general right to return a product or receive compensation.

Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.